Return, Refund & Replacement Policy
Last Updated: [02/07/2026]
This Return, Refund & Replacement Policy applies to Women’sPortal.in (collectively referred to as the “Marketplace”, “Platform”, “Website”, “we”, “our” or “us”).
The Marketplace is a technology-enabled digital marketplace connecting independent buyers and independent sellers. Products sold through the Marketplace are supplied by SHG sellers, who remain responsible for the quality, condition and legal compliance of their products.
This Policy explains the conditions under which products may be returned, replaced or refunded.
- Return Eligibility Period
Unless otherwise specified on the product page, customers may request a return or replacement within 5 calendar days from the date of delivery.
Certain sellers or product categories may offer a longer return period, which will be clearly displayed on the respective product listing.
Return requests submitted after the applicable return period may not be accepted.
- Eligible Reasons for Return or Replacement
A return or replacement request may be accepted where:
- the wrong product was delivered;
- the product was damaged during transit;
- the product was defective on arrival;
- the product received is materially different from its description;
- the seller shipped an incorrect size, color or variant;
- essential parts or accessories are missing.
Requests based solely on a change of mind may be accepted only if the seller’s individual return policy permits such returns.
- Conditions for Return
To qualify for a return, the product should:
- be unused except where inspection is necessary;
- be returned in substantially the same condition in which it was delivered;
- include original packaging, tags, labels and accessories wherever reasonably possible;
- include the invoice or proof of purchase;
- not be intentionally damaged or altered after delivery.
The seller may reject returns that do not satisfy these conditions, except where consumer protection laws require otherwise.
- Non-Returnable Products
Unless defective, damaged or required by applicable law, the following products are generally not eligible for return:
- perishable food items;
- fresh fruits and vegetables;
- flowers and plants;
- customized or made-to-order products;
- personalized products;
- intimate or sanitary products;
- products sealed for hygiene reasons after the seal has been opened;
- digital downloads;
- software activation keys;
- gift cards or vouchers;
- products specifically marked as “Non-Returnable” on the product page.
Additional product-specific exclusions may be displayed on individual listings.
- Return Request Procedure
Customers may initiate a return request through the Marketplace by:
- Logging into their account.
- Opening My Orders.
- Selecting the relevant order.
- Clicking Request Return / Replacement.
- Selecting the reason.
- Uploading photographs or supporting evidence where applicable.
The seller may request additional information before approving the request.
- Reverse Pickup
Where reverse pickup services are available, the seller or the Marketplace may arrange collection of the product from the customer’s address.
Where reverse pickup is unavailable, customers may be requested to self-ship the product to the return address provided by the seller.
Reasonable return shipping costs may be reimbursed where the return is approved due to seller error, defective products or incorrect deliveries, subject to submission of valid courier receipts.
- Product Inspection
Returned products shall be inspected by the seller after receipt.
Inspection may include verification of:
- product condition;
- completeness;
- packaging;
- accessories;
- reported defects;
- authenticity of the return request.
Approval of a return is subject to satisfactory inspection.
- Replacement
Where replacement is requested and approved, the seller shall endeavor to dispatch the replacement product within a reasonable period, subject to product availability.
If replacement is not possible, an eligible refund may be processed instead.
- Refunds
Where a refund is approved, it shall generally be processed after the returned product has been received and inspected by the seller.
Approved refunds are normally initiated within 7 to 14 business days, although actual credit timelines may vary depending on the customer’s bank or payment provider.
Refunds shall ordinarily be issued through the original mode of payment used for the purchase, unless otherwise agreed or required by applicable law.
- Partial Refunds
The seller may approve a partial refund where:
- only part of an order is returned;
- the returned product is missing non-essential accessories;
- the product has been used beyond reasonable inspection;
- deductions are permitted under applicable law and the seller’s stated policy.
- Cancelled Orders
Where an order is cancelled before dispatch, any eligible refund shall normally be processed through the original payment method.
Orders already dispatched may be governed by this Return & Refund Policy instead of the cancellation policy.
- Failed Deliveries
Where delivery fails because of:
- incorrect delivery address;
- refusal to accept delivery;
- repeated absence of the recipient;
- inability to contact the customer,
the seller may deduct applicable logistics charges where permitted under applicable law and disclosed policies.
- Marketplace Role
The Marketplace provides the technology platform for processing return requests and facilitating communication between buyers and sellers.
Unless expressly stated otherwise, the Marketplace:
- does not inspect products before dispatch;
- does not own inventory;
- does not determine product quality;
- does not guarantee that every return request will be approved.
Return decisions are based upon this Policy, applicable laws and the seller’s obligations.
- Customer Responsibilities
Customers should:
- inspect products promptly upon delivery;
- report issues within the applicable return period;
- preserve original packaging wherever reasonably possible;
- provide accurate supporting information;
- cooperate during the return process.
Fraudulent, misleading or abusive return requests may result in suspension of Marketplace accounts.
- Seller Responsibilities
Every seller shall:
- respond to return requests promptly;
- honor approved returns;
- process eligible refunds without unreasonable delay;
- comply with applicable consumer protection laws;
- maintain fair and transparent return practices.
Repeated failure to comply may result in suspension or removal from the Marketplace.
- Consumer Rights
Nothing contained in this Policy limits any rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.
- Policy Updates
The Marketplace reserves the right to amend this Policy from time to time to reflect legal requirements, operational improvements or business changes.
Revised versions shall become effective upon publication on the Marketplace.
- Contact Us
For assistance regarding returns, refunds or replacements, please contact:
MahaBachatGat Ecommerce Marketplace
Email: support@womensportal.in
Phone: +91 7588203070
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Websites: https://www.womensportal.in